Frequently Asked Questions
How long does shipping take?
Orders to the United States and Australia typically arrive within 8–12 business days after shipment. Delivery times may vary depending on the destination and carrier.
Do you offer free shipping?
Yes. We offer free shipping on orders over $50 USD. Orders below $50 are charged the standard shipping rate shown at checkout.
What materials are used in your jewelry?
Our pieces feature cut jade paired with gold-plated copper settings and chains. Because jade is a natural material, slight variations in color and texture may occur.
How can I contact customer support?
You can reach us at support@lvyforest.com. We usually reply within 1–2 business days.
Can I return an item?
Please refer to our Return Policy for eligibility, time limits and return instructions.
Will my jade look exactly like the photos?
Natural jade can vary slightly in color, texture and pattern, so each piece may have small differences.