Frequently Asked Questions
How long does shipping take?
Orders to the United States and Australia typically arrive within 8–12 business days after shipment. Delivery times may vary depending on the destination and carrier.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders to Australia, Canada, France, Japan, Singapore, South Korea, the United Arab Emirates, the United Kingdom, and the United States, with no minimum order value. Delivery availability and shipping options are shown at checkout.
What materials are used in your jewelry?
Our collections include jade pieces with gold-plated copper details, as well as mixed-gemstone bracelets. Gemstone-bracelet materials can include agate, crystal, pearl and gold-tone accents. Materials, finishes and care needs vary by product, so check the individual product description before ordering.
How can I contact customer support?
You can reach us at support@lvyforest.com. We usually reply within 1–2 business days.
Can I return an item?
Please refer to our Return Policy for eligibility, time limits and return instructions.
Will my jade look exactly like the photos?
Natural jade can vary slightly in color, texture and pattern, so each piece may have small differences.