Refund policy

Returns & Refunds

We hope you love your LVY FOREST jewelry. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, items must be unworn, unused, and returned in their original condition and packaging.

For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Natural Variations

Our jade and natural stone pieces may vary slightly in color, texture, pattern, and appearance. These natural variations make each piece unique and are not considered defects.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item. We will work with you to resolve the issue.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

If an item is damaged, defective, or incorrect due to our error, LVY FOREST will cover the appropriate return or replacement costs.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or card provider to process the refund.

Cancellations

If you need to cancel or change your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or modify it.

Contact Us

For return or refund questions, please contact us through the contact information provided on our website.